FAQs
Orders & Shipping
What is your shipping policy?
We offer free shipping on all orders over $150 within Australia. For orders below this amount, shipping rates are calculated at checkout based on your location.
Do you ship internationally?
Currently, we only ship within Australia. Stay tuned as we work on expanding our shipping regions in the future.
Returns & Refunds
What is your return policy?
If your product arrives damaged or develops a fault within 7 days, we offer a repair, replacement, or refund in line with Australian Consumer Law. Proof of purchase and photographic evidence may be required.
How do i initiate a return?
To start a return, please contact our support team at info@simmro.com.au. Ensure the product is securely packed to avoid damage during transit.
Product Information
Are your cookware products non-toxic?
Yes! Our cookware features eco-friendly ceramic coatings free from harmful chemicals like PFOA and PTFE, ensuring safer cooking.
Can I use Simmro cookware on all stovetops?
Yes, our cookware is compatible with gas, electric, ceramic, and induction stovetops for maximum versatility.
How do I care for my Simmro cookware?
To prolong the life of your cookware:
- Use low to medium heat settings.
- Avoid metal utensils; use wooden or silicone tools instead.
- Hand wash with a soft sponge to preserve the ceramic coating.
Payments & Discounts
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
Do you offer any discounts?
Yes! Keep an eye out for seasonal promotions and bundle discounts on our website.